Matching and sourcing products
How do I match a part number to the item I need to replace?
Every listing shows the manufacturer part number (MFR) and the UPC in the specifications table, and both appear in the product title. Copy the number from the old item or from the manual rather than from memory, then search the site with it. Numbers that differ by one character are usually different items, so compare the full string before ordering.
Are the brands you carry the same ones sold in local hardware stores?
Yes. We stock the national hardware and tool brands that contractors and homeowners already know, and every listing names the manufacturer. We are an independent retailer: we buy through authorised distribution, we are not the manufacturer, and brand names are used only to identify the goods.
What measurements should I check before ordering?
Check the three dimensions that decide whether an item will actually work: diameter or thread size (for example 1/2 in NPT, M8 x 1.25, #8-32), overall length, and the finish or grade where it matters. For electrical items also confirm voltage, amperage and the number of poles. All of these are listed on the product page; photograph the old item next to a ruler if you are unsure.
The item I need is not on the site. Can you source it?
Usually yes. Our site lists a large but incomplete slice of what our suppliers carry, so an item missing from the catalogue is not necessarily unavailable. Send us the part number, brand and size, or a photo of the old item, and we will check availability and price for you.
Shipping and delivery
How soon will my order leave the warehouse?
In-stock items are picked and handed to the carrier within 1–2 business days. Transit then takes roughly 3-7 business days in the contiguous United States. You receive a tracking number by email as soon as the parcel is scanned by the carrier.
What is the minimum order for free shipping?
Shipping is free once your cart passes $39. Below that amount the carrier rate is calculated at checkout and shown before you pay, so the delivered total is never a surprise.
Do you deliver to Alaska, Hawaii, Puerto Rico or Canada?
Our checkout is configured for the contiguous United States. For Alaska, Hawaii, Puerto Rico, US territories and Canada, contact us with the item and quantity first: we will quote the carrier cost and confirm that the item can travel by the available service before you place the order.
Orders, returns and warranty
Can I amend an order I have just submitted?
Email us straight away with the order number. While the order is still in the picking queue we can normally change the shipping address, add an item or cancel it outright. Once the parcel has been handed to the carrier it cannot be recalled, and the return process applies instead.
What happens if the box arrives damaged or the wrong item is inside?
Photograph the carton and the contents before unpacking any further, then email us within 48 hours of delivery with the order number. Transit damage and picking errors are corrected at our cost, including return freight. For a suspected wrong item, keep the packaging until we confirm the resolution.
Can electrical, paint, adhesive or chemical items be returned?
Only if they are unused and the factory seal is unbroken, because opened electrical components, mixed paint, opened adhesives and chemicals cannot be resold or shipped back under carrier rules. Sealed, unused items follow the standard 30 day window. This restriction is noted on the affected product pages.
Do you price for contractors and trade accounts buying in bulk?
Yes. Send a list of part numbers with quantities and we will quote project pricing. Case and pallet quantities of fasteners, abrasives, sealants and fittings are usually the best candidates; lead time depends on whether the quantity is already on our shelves or has to be brought in.
How do I get a business invoice or a copy of my receipt?
An order confirmation is emailed the moment you check out, and the receipt is attached to the dispatch email. If you need the invoice reissued in a company name, with a purchase order number or a resale certificate on file, email the order number and the details and we will send a revised copy.
Who handles the warranty on a defective tool?
The manufacturer does. Tools, fixtures and electrical devices carry whatever warranty the brand publishes, and we pass that coverage through unchanged. We will help you file the claim and supply the invoice the brand requires, but we do not add a separate store warranty. Consumables such as blades, bits, sanding discs and batteries are normally excluded once used.
Why do two listings for the same item differ in price?
Where two listings look alike, the difference is normally pack quantity, finish, grade or brand — a 25-pack and a 100-pack of the same fastener are separate products. Compare the title, the pack count and the specification table on each page rather than the photo alone.
Full delivery and return conditions are on our Returns & Shipping page.
Still need help?
If your question is not answered here, send the part number, the brand and the size you need and we will check it against the supplier catalogue.
- Email: [email protected]